Hello there! My name is Matty Schreck, and I’m the Head of Design here at Wisetech Global. Hiring Designers to build a great Product Design team in Sydney is not easy. Neither is finding the right role with the right employer. So instead of boring you with yet another generic job description that looks just like any other out there, I want to talk you through what we’re planning, and what types of people we’d like us to join. And if by the end you think “I want to be part of this, and I have something to offer that will be useful”, then get in touch with us! And Iif you’re not quite sure, but you’re genuinely curious to learn more, get in touch with us, too.
About the Company
WiseTech Global is on a mission to change the world by creating breakthrough products that empower those who own, enable, and operate the world's supply chains. We’re a global logistics software company with headquarters in Alexandria, Sydney. We’ve been listed on the ASX since 2016, and have 2,000 employees world wide, with many offices in 50+ countries
We have a small Product Design team in Sydney’s Inner West that looks after our flagship product Cargowise. Global logistics as an industry vertical is very broad and very deep, and Cargowise covers many, many aspects of it, and we’re shipping many hundreds of improvements to the product every year. To enable and support all of this with a modern Product Design practice, we need to grow this team to many times its current size.
Our open roles
Instead of worrying about a long list of bullet points that you might or might not be able to match exactly, have a look at the below list. And if you feel that your skillset falls into those broad categories, reach out to us:
Product Design at Cargowise (our main product):
WiseTech Academy (our online learning portal):
Design Team Responsibilities and Structure
We have implemented a hub-and-spoke structure to serve our main product, Cargowise:
The hub is formed by the Design System team, and led by a Lead Designer who reports directly to me. We’re in the process of building out this Design System, and there are many unique challenges due to the complexity of the subject matter, and the strict B2B nature, and the criticality of the processes it needs to support. There’s plenty to do for UI Designers who want to break new ground.
The spokes in this model are made up of embedded Designers who are placed into business units for longer periods of time. These are usually Designers with a focus on UX and user research, who over time, learn the subject matter of the business units from the subject matter experts they’re working with. on a daily basis.
There are diverse challenges to tackle, and we try to match Designers to and their strengths and interests to overcome the challenges we anticipate. The subject matter for each of those units can touch everything global logistics has to offer: container boom gates management, warehouse scanning dashboards, international accounting standards, data integrity, containers travelling on ships, planes, trucks, and so on.
Embedded Designers integrate themselves into existing workflows with help from our Design Leadership. They educate their cross-functional peers on their value, and gain their trust through great collaboration skills and the high quality of the work outcomes they provide.
Some of our business units have not worked with Designers before, so we’re looking for Design pioneers who love changing hearts and minds, and pursue outcomes pragmatically, rather than sticking to processes too rigidly. We’re trying to introduce changes from the bottom up, rather than mandating them from the top down. We need strong and curious UX Designers who can help us with that.
-Hub and spokes work together to resolve difficult interaction problems. This is a win-win: embedded UX Designers have access to UI Designers, while the Design System team learns of real-world challenges their system needs to tackle.
What makes our Design Team different
A week as a Designer on our team usually starts with a Design Collaboration session. After sharing how our weekends have been and what this week has in store for us, Designers can present PROBLEMS they’re currently trying to solve. Other Designers can then volunteer to assist, and we might run a workshop type or two to provide new ideas and approaches for the Designer in need.
Later in the week, we have our Design Critique session. Every Designer showcases the SOLUTIONS they’ve been working on, and receives constructive feedback from all other Designers.
With this combination of rituals, all Designers have full access to the whole Design group on a regular basis, regardless of where they’re embedded in.
Additionally, every Designer has a weekly 1:1 with their manager (currently me in all cases) to get continuous constructive feedback, talk about the challenges they tackle, and , receive coaching., etc.
We round out our week with our week-end wind-down, which is strictly social and has been known to include silly drawing games and quizzes like “Who’s fridge is this anyway?”.
Currently we meet, in person, one day per week at our Head Office in Alexandria, allowing for stronger collaboration across our team.
There are a number of tasks that we’re currently covering as a Design team in our projects, that would benefit from specialists.
User Research: Right now, all user research is covered by the embedded Designers. It is often tactical research to learn more about an already identified problem space. Organising this research can be challenging and time-consuming, and might also not be a Designer’s core strength. We want to start building out a proper user research practice, first as part of the Design team, and then later potentially as its own function. User researchers would collaborate with Designers and Product Managers to identify high-impact research work that they would then execute at a high level of quality. They would educate their cross-functional colleagues in their work, and upskill Designers in their ongoing research efforts.
Content Design: WiseTtech Global already has various Content teams in place, mainly dealing with learning and education materials. We need a Content Designer who can help across the Design team with UI-related pieces of text from labels to tooltips, help text, empty-states and much more. Initially, such a role would support the whole team, including the writing of Design System guidelines, but once the Design team scales, Content Designer placements would become more specialised in specific subject matters.
Get in touch
We hope that all of this has made you curious! As the Head of Design, I’m always happy to grab a virtual coffee and hop on a MS Teams call to tell you about the great opportunities we have for you. These chats are absolutely no strings attached, I’m always just glad to meet new people and can’t wait to meet you. Hopefully speak to you soon!