Guest Services Agent

CKS Sydney Airport Hotel

• Full time role 
• Free "U" Day - get a paid day off on your Birthday!
• Convenient location close to public transport
• Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.
• Advance your Hotel career and develop your Front Office skills

Join a supportive, friendly Front Office Team at the CKS Sydney Airport Hotel.

ABOUT THE ROLE:

• Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the Hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints

 ABOUT YOU:

• Have a desire to genuinely help people and connect well with our Guests and staff alike
• Front Office/reservation experience preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays 
• Positive mindset and a "can do" attitude

ABOUT US:

CKS Sydney Airport Hotel 

Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. This high-volume dynamic Airport Hotel features 121 rooms and a contemporary Restaurant and Bar that caters to a mix of travelers from corporate, government, interstate, and international sectors.

www.ckssydneyairport.com.au

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. 

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, critically acclaimed restaurants and an award winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the "APPLY NOW" Button

Or contact us for a confidential discussion at peopleandculture@lancemore.com.au

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

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