23d ago

Guest Services Agent

Lancemore Hotel Group

Similar jobs pay $50k ~ $60k
Permanent Full time Standard business hours
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Full job description

CKS Sydney Airport Hotel

  • Full time role 
  • Free "U" Day - get a paid day off on your Birthday!
  • Convenient location close to public transport
  • Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.
  • Advance your Hotel career and develop your Front Office skills

Join a supportive, friendly Front Office Team at the CKS Sydney Airport Hotel.


  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints


  • Have a desire to genuinely help people and connect well with our Guests and staff alike
  • Front Office/reservation experience preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays 
  • Positive mindset and a "can do" attitude


CKS Sydney Airport Hotel 

Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. This high-volume dynamic Airport Hotel features 121 rooms and a contemporary Restaurant and Bar that caters to a mix of travelers from corporate, government, interstate, and international sectors.


Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. 

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the "APPLY NOW" Button

Or contact us for a confidential discussion at peopleandculture@lancemore.com.au

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

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Pay comparison
Market average based on all Guest Services Agent jobs in Sydney NSW
Estimated range
$50k - $60k
Market average
Market average
Actual pay is not disclosed by the employer

Job details
Date posted
15 Jul 2022
Hospo, Tourism & Food Services
Guest Services & Concierge
$50k ~ $60k
Contract type
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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