Customer Service Supervisor

Your new company
Located in Matraville, an exciting opportunity presents for a talented Customer Service Representative. Established in 1957 and proudly Australian owned, this company is a leading wholesale distributor of non-food restaurant and hotel supplies. The extensive product range comprises leading brands and expands across cutlery, crockery, glassware, barware, kitchenware, table service, equipment, disposables and janitorial supplies.

Your new role

• • Responsible for leading a six-person team
  • Manage the distribution of workload amongst all team members
  • Oversite of all web, email, phone orders and card payments
  • Liaising with purchasing, goods inwards and dispatch as required
  • Provide a high level of sales support to the Account Management team
  • Provide service excellence in all facets of the position
  • Seek to streamline and enhance internal procedures where appropriate
  • Preparation of customer quotes as needed
  • Process contract pricing and order forms for customers as per sales team instructions
  • Effective diligence ensuring all returns / credits / open orders and backorders are timely actioned by team members

What you'll need to succeed

• Prior experience in a similar office-based supervisory position
• Excellent communication skills and ability to motivate, inspire and train others
• Leads by example and happy to dive into detail
• Computer adept and familiar with Excel

• Professional telephone manner and able to handle customer queries
• Ability to work in a team environment
• Willingness to learn

What you'll get in return

• $85,000 + super
• Autonomous roles
• Supportive and collaborate environment, great culture
• Thorough induction program and training
• Matraville location – 25 mins to CBD, onsite free parking
• Established, stable and thriving business with huge Key Accounts across Australia

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2652320