Customer Service Specialist

• Above market rate
• 5 min from metro, staff parking

About Our Client

My client is a leading provider in the electrical/electronics industries. With pride, my client offers a wide range of electronic test and measurement tools, network troubleshooting equipment for users to action tasks with great efficiency and productivity.

Job Description

Responsibilities include but not limited to

Inbound Calls & Sales Support

* First point of contact for inbound calls

* Manage customer queries on product Price, Availability, and Lead Times based on information from the Oracle system

* Back up for Distributor Registration Program

* Manage the Registration Sales input into CRM system

* Answer Tier 1 Technical queries

* Logging in Technical queries through CRM via Cases

* Logging, tracking and follow up of customer complaints and closuresOrder Management (OM) & Customer Care

* Enter customer purchase orders in Oracle system. This includes online orders, warranty related orders, customer's Request for Quotes (RFQs), and Pro-Forma Invoices for Cash in Advance (CIA) customers.

* Processing of training related customer invoices and rebates in Oracle system. This includes admin assistance to Finance and Marketing Teams.

* Manage and maintain pricing matrix

* Preparation and distribution of customer backorder reports to channel partners in Excel format.

* Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules

* Ad hoc duties as required.

The Successful Applicant

• Previous experience Customer Service, Sales Support
• Electrical/ Engineering exp preferred
• Proficient computer skills - ie SAP, Oracle
• Strong communication skills written and verbal
• Attention to detail
• Can-do attitude with a drive to assist customers.

What's on Offer

• Above market rate remuneration
• Staff parking
• Easy access location - 5 minutes from Castle Hills metro
• Health care benefits
• Join an inclusive and supportive team