Customer Service Agent

Your new company

An exciting opportunity! Be a part of global leader in precision engineering solutions for aerospace, climate control, electro-mechanical and filtration. Based In Castle Hill with onsite free parking.

Your new role

• Managing incoming telephone enquiries
• Create sales orders as per the request of customer requirements utilizing methods inclusive of telephone, fax, or email
• Address customer enquiries on the status of orders, product availability pricing and complaints within 24 hours
• Delegate inbound email enquiries and orders
• Assess & raise credit requests
• Relay information regarding crucial customer service issues of non-compliance in service/supply/performance to Customer Care Manager for appropriate action
• Assist with Key Accounts and reports

What you'll need to succeed

• Excellent communication skills, written & verbal
• Excellent Computer skills
• Previous experience in a customer service inbound role
• Intermediate knowledge of customer service process and metrics
• Mechanical aptitude and/or fluid power industry experience is desirable
• Strong sense of responsibility and team work is a must

What you'll get in return

• $29-$31 ph + super
• Temp-perm
• Access to multiple online learning platforms
• Office hours, Mon- Fri
• Based in Castle Hill
• Free on-site parking.
• Inclusive and supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2635810