+60d ago

Customer Service Agent

Hays


Base pay $29 - $31/hr
Temporary Standard/Business Hours
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Full job description

Your new company

An exciting opportunity! Be a part of global leader in precision engineering solutions for aerospace, climate control, electro-mechanical and filtration. Based In Castle Hill with onsite free parking.

Your new role

  • Managing incoming telephone enquiries
  • Create sales orders as per the request of customer requirements utilizing methods inclusive of telephone, fax, or email
  • Address customer enquiries on the status of orders, product availability pricing and complaints within 24 hours
  • Delegate inbound email enquiries and orders
  • Assess & raise credit requests
  • Relay information regarding crucial customer service issues of non-compliance in service/supply/performance to Customer Care Manager for appropriate action
  • Assist with Key Accounts and reports

What you'll need to succeed

  • Excellent communication skills, written & verbal
  • Excellent Computer skills
  • Previous experience in a customer service inbound role
  • Intermediate knowledge of customer service process and metrics
  • Mechanical aptitude and/or fluid power industry experience is desirable
  • Strong sense of responsibility and team work is a must

What you'll get in return

  • $29-$31 ph + super
  • Temp-perm
  • Access to multiple online learning platforms
  • Office hours, Mon- Fri
  • Based in Castle Hill
  • Free on-site parking.
  • Inclusive and supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2635810

Pay comparison
Market average based on all Customer Service Agent jobs in Sydney NSW
Base pay range
$29 - $31/hr
Market average
$29/hr
$29/hr
Market average
$25/hr
$50/hr

Job details
Date posted
7 Apr 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$29 - $31/hr
Work type
Temporary
Job mode
Standard/Business Hours

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